At GoCartit.com, we strive to provide a smooth shopping experience. Please review our cancellation and refund policy below.
Order Cancellation
- Orders may be cancelled before they have been processed or shipped.
- If your order has already been shipped, it cannot be cancelled. You may request a return after receiving the item, subject to our return conditions.
- To request a cancellation, please contact our customer support as soon as possible with your order number.
Refunds
You may be eligible for a refund if:
- You receive a damaged or defective item.
- You receive the wrong item.
- Your order is cancelled before shipment.
- Your order cannot be fulfilled due to product unavailability.
Once your refund request is approved, the refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Non-Refundable Items
Refunds will not be provided for:
- Products damaged due to misuse or improper handling after delivery.
- Items returned in used, altered, or incomplete condition.
- Digital products, gift cards, or other non-returnable items (where applicable).
Return Requirements
To qualify for a refund where a return is required:
- Notify us within 3 days of receiving your order.
- Return the item in its original packaging with all accessories and proof of purchase.
- The item must be unused and in resalable condition unless it is defective or damaged on arrival.
Contact Us
If you have any questions or would like to request a cancellation or refund, please contact our customer support team through the contact information provided on GoCartit.com. Please include your order number and a brief description of your request to help us assist you promptly.